All about UK and International Delivery
Standard Delivery - FREE
Royal Mail Tracked 24 - £2.99 (Free on orders above £75
Next Day Delivery - £6.99 (Free on orders above £100)
Standard Delivery takes about 2 to 3 days to arrive.
International Tracked or Signed - £8.95 (free for orders above £120)
Europe - 5 to 9 days
Rest of The World - 7 to 12 days
Our warehouse as well as all our products and operations, are located in the United Kingdom.
We manufacture and dispatch the items ourselves directly from our state of the art warehouse located at Bunker 166, Kinnerley, Oswestry, Shropshire, SY10 8DH, United Kingdom.
All about getting in touch with Votig
Hopefully, you'll find the answer you need from one of the articles, but if you need a little help or just want to say hi, you can always talk to us by email or chat.
*Please get in touch through only one method of contact as contacting through multiple channels for the same query may delay response times for you and other customers.
You can reach us quicker HERE
Due to the high volume of fake/spam calls we have disabled our phone number, therefore VÖTIG does not currently operate a call centre and we're not set up to handle high volumes of calls.
The VÖTIG brand was built, and operates, exclusively online, including our support. You may receive an automated response every once in a while but we can assure you we're human and we're here to help.
You can always use messenger chat, email, or submit a request form and we'll get back to you very soon.
As much as possible. Please make sure to include your email address and/or any other available contact as well as your order number (if you have one)
Because we're only human, sometimes things do go the other way. Here's everything you need to know.
We do have a 30 day FREE return policy (UK only). Whether you changed your mind, the size is wrong or something is not right, you can open a return request HERE
*Please note. Products without it's originals tags cannot be returned. If you have removed the tags please contact us before opening a return request
Free returns are not available on international orders.
However, we will do everything we can to make sure you get what you need.
If an item is faulty or we have made a mistake, then it is our responsibility to provide you with a return label. Contact us at any time and we'll help you getting it sorted.
Doesn't really matter where in the world you are located. We'll fix that for you. Drop us an email with the following information:
- Your order number
- Item name or code
- Clear photos
- Product fault as visible as possible
- Full length photo (of the item)
- Label photo
Alternatively you can also submit a request for a return HERE
We'll get in touch asap and decide what's the next step. Don't worry, UK returns are free and if needed a return label will be sent to you.
All about ways to pay for your products.
Currently we accept the following payment options:
- Credit & Debit card
- Google Pay
- Apple Pay
We accept payment by Visa, Mastercard, American Express, PayPal, Google Pay and Apple Pay. We will not charge you until we dispatch the products to you, although the price payable by you for the products may appear as pending transactions against the payment method you use.
We also offer the option for you to purchase using Klarna Bank (AB) (publ) in the form of 2 different products: 9.5.1 'Pay Later’ gives you up to 30 days to pay for your order; and 9.5.2 'Pay in 3' allows you to split the cost into 3 monthly payments with no interest, fees or credit agreement required.The availability of these options to you is subject to approval by Klarna. Further information and the terms which apply to these options can be found at this page.